Customer Service Representative applicants have rated the interview process at GoodRx with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 39.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at GoodRx overall takes an average of 27 days.
Common stages of the interview process at GoodRx as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 14%
Group panel interview: 14%
Skills test: 14%
Background check: 14%
Presentation: 14%
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I applied online. The process took 3 weeks. I interviewed at GoodRx (Santa Monica, CA) in Sep 2017
Interview
It was lengthier than I thought it would be but since I was coming in from out of town, HR was very accommodating. I interviewed with 4 different individuals who I later found out would be my future coworkers but knowing what they do now, I thought it was very smart to be interviewed by people within the department. Additionally, each of these individuals had different experiences doing the job and different expectations.
Very simple remote. Logged in and spoke with manager over Google meets. It was a very simple process with basic interview questions. I was able to ask questions at the end
Conversational and easygoing. Thought the conversation went exceptionally well, but did not end up advancing to the next round. Spoke with both the recruiter and the hiring manager who were both personable and easy to communicate with.
Interview questions [1]
Question 1
Telle about a time you ran into an issue. How did you resolve it and what happened afterwards?