I applied through a recruiter. I interviewed at Goosehead Insurance (Las Vegas, NV) in Apr 2022
Interview
I found the entire process to be a very positive one. Interviews were friendly and thorough. I enjoyed interviewing with a few executives and discuss your experience and get a genuine feel for the position.
Interview questions [1]
Question 1
What are the reasons you want to work in customer service?
Standard interview questions with two managers. After the interview they'll give you a tour of the campus. Heard back pretty quickly with an offer. I had a really great experience.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer
I applied online. The process took 1 week. I interviewed at Goosehead Insurance (Westlake, TX)
Interview
The interview process was fairly easy and anyone can pass the interview process as long as you do your due diligence to research the basics of the company and have a friendly personality over the phone.
I applied through college or university. The process took 4 weeks. I interviewed at Goosehead Insurance (Houston, TX) in Oct 2024
Interview
The interview process was very scattered. They had me speak with 3 different people and it was very unorganized. Had a presentation prepared and they were trying to sell the applicants on various things that did not align with what the people who worked there has said.
Customer Seevice Representative applicants have rated the interview process at Goosehead Insurance with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Seevice Representative roles take an average of 14 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Goosehead Insurance overall takes an average of 15 days.
Common stages of the interview process at Goosehead Insurance as a Customer Seevice Representative according to 30 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 19%
Presentation: 13%
Background check: 13%
Personality test: 7%
Drug test: 7%
Group panel interview: 7%
Skills test: 5%
IQ intelligence test: 3%
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