I applied through a recruiter. I interviewed at Goosehead Insurance (San Antonio, TX) in Jun 2022
Interview
The interview process was straightforward and easy to understand. I spoke over the phone with One of the recruiters first. After the first phone call I had a second phone call with her. And then after that I moved on to the next phase which was sitting through a presentation and having two interviews afterwards. All of this happened within 2 weeks after I got the very first phone call from the recruiter.
Interview questions [1]
Question 1
How do you deal with intense or difficult customers?
What does customer service mean to you?
Are you okay with this being more of a customer service role than a sales role?
Tell me about yourself, What is your experience and how does your experience relate to this service agent position?