Customer Service Representative applicants have rated the interview process at Goosehead Insurance with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at Goosehead Insurance overall takes an average of 15 days.
Common stages of the interview process at Goosehead Insurance as a Customer Service Representative according to 29 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 18%
Background check: 14%
Presentation: 13%
Group panel interview: 7%
Personality test: 7%
Drug test: 7%
Skills test: 6%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Goosehead Insurance (Fort Worth, TX) in Sep 2022
Interview
The process was very smooth and clearly laid out for me. I was always kept on the loop as far as what was going to happen next and the timeframes were met accordingly. I never felt like I didn’t know what was my next step to follow and everyone that I interacted with was professional, knowledgeable and friendly. Overall, it was a very pleasant experience.
Interview questions [1]
Question 1
I was asked why I was looking for a career change.
Standard interview questions with two managers. After the interview they'll give you a tour of the campus. Heard back pretty quickly with an offer. I had a really great experience.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer
I applied online. The process took 1 week. I interviewed at Goosehead Insurance (Westlake, TX)
Interview
The interview process was fairly easy and anyone can pass the interview process as long as you do your due diligence to research the basics of the company and have a friendly personality over the phone.
I applied through college or university. The process took 4 weeks. I interviewed at Goosehead Insurance (Houston, TX) in Oct 2024
Interview
The interview process was very scattered. They had me speak with 3 different people and it was very unorganized. Had a presentation prepared and they were trying to sell the applicants on various things that did not align with what the people who worked there has said.