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      Goosehead Insurance

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      Customer Care Agent Interview

      Nov 13, 2022
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 days. I interviewed at Goosehead Insurance (San Antonio, TX) in Nov 2022

      Interview

      The day before the corporate recruiter prepared me for the interview with questions that may be asked during the interview. Along with a Ted talk about Grit that puts you in the right headspace. The interviews were virtual through Microsoft Teams. There was an hour presentation about the company before the interviews which I enjoyed. It also went over the role I was applying for in more depth. I interviewed with two service managers in my office. The questions were professional and thoughtful. The biggest challenge is keeping your energy up because it’s hard to gage when being interviewed virtually.

      Interview questions [1]

      Question 1

      Professional and thoughtful. Be prepared to answer in the situation, action, result format. Provide examples from previous situation. Meritocracy and Grit are great buzz words with the company.
      1 Answer
      1

      Goosehead Insurance interviews FAQs

      • Customer Care Agent applicants have rated the interview process at Goosehead Insurance with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Care Agent roles take an average of 4 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Goosehead Insurance overall takes an average of 15 days.
      • Common stages of the interview process at Goosehead Insurance as a Customer Care Agent according to 1 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(718) ;
        2. Service Agent(118) ;
        3. Customer Service Agent(74) ;
        4. Agency Owner(50) ;
        5. Sales Manager(33) ;
        6. Customer Service Representative(32) ;
        7. Insurance Agent(30) ;
        8. Corporate Recruiter(26) ;
        9. Franchise Sales Coordinator(22) ;
        10. Senior Account Executive(20) ;
        11. Franchise Sales Territory Manager(17) ;
        12. Licensed Insurance Agent(17) ;
        13. Quality Analyst(17) ;
        14. Territory Manager(17) ;
        15. Business Development Representative (BDR)(15) .


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      Jobs at Goosehead Insurance

      141 jobs in United States
      Recruiter I
      Dallas, TX
      ·
      $57K - $81K /yr
      (Employer provided)
      View job
      Columbus (2026)
      Columbus, OH
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      Account Executive
      Tempe, AZ
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      Senior Analyst, FP&A
      Westlake, OH
      ·
      $80K - $108K /yr
      (Glassdoor est.)
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      Helpdesk Associate
      Westlake, OH
      ·
      $39K - $54K /yr
      (Glassdoor est.)
      View job
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