I applied online. The process took 2 days. I interviewed at Gopuff (Philadelphia, PA) in Aug 2020
Interview
Had a phone interview, and then a video interview the next day. Both were pretty short and sweet. The first interview was with Erica Parton, the Talent Acquisition Manager. The second interview was with Brandon Kuhns, the Customer Service Operations Manager.
Interview questions [1]
Question 1
They asked me to recall situations in the past where I have used customer service skills and to describe those situations in detail.
Good interview process with the Team lead and the manager. Quick process
I received a replies to my application on a Thursday and had my first interview the next week.
I received my offer 2 weeks after.
Interview questions [1]
Question 1
Describe a time where you had to deal with a difficult customer?
The phone interview was quick and painless. Straight to the point. I didn't feel like I was being cross-examined in a courtroom. I gave my answers and was hired at the end of the interview.
Interview questions [1]
Question 1
Q: Why do you think you're a good fit for the GoPuff Brand?
I applied online. I interviewed at Gopuff (Boston, MA) in Jan 2023
Interview
It went well. No surprises. We had coffee and enjoyed a nice chat. In all of that time, we were expected to have less fun., but boy did we manage to have a grand ol time. I can't wait to tell more people about my experience
Interview questions [1]
Question 1
Where did I live in the area.
What hobbies did I have?
Was my horoscope
Did I want to be a manger
Customer Service Representative applicants have rated the interview process at Gopuff with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Gopuff overall takes an average of 22 days.
Common stages of the interview process at Gopuff as a Customer Service Representative according to 6 Glassdoor interviews include:
Phone interview: 38%
Background check: 15%
Drug test: 15%
One on one interview: 15%
Personality test: 8%
Skills test: 8%
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