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      Great Minds

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      Customer Service Representative Interview

      Jan 29, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Great Minds in Apr 2021

      Interview

      First interview was with the manager. Then next was quick and with the director. Afterwards there was a vetting task sent with 3 questions to discern your logical process, problem solving skills, and ability to follow instructions.

      Interview questions [1]

      Question 1

      Tell me about a time you deescalated a situation with a customer
      1 Answer

      Great Minds interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Great Minds with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 41.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Great Minds overall takes an average of 34 days.
      • Common stages of the interview process at Great Minds as a Customer Service Representative according to 1 Glassdoor interviews include:

        Drug test:  25%

        One on one interview:  25%

        Presentation:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Curriculum Developer(17) ;
        2. Success Coach(11) ;
        3. Account Representative(9) ;
        4. Account Solutions Manager(8) ;
        5. Manager(8) ;
        6. Sales Intern(8) ;
        7. Product Manager(7) ;
        8. Account Manager(5) ;
        9. Director(5) ;
        10. Project Manager(5) ;
        11. Sales(5) ;
        12. Associate(4) ;
        13. Implementation Specialist(4) ;
        14. Operations(4) ;
        15. Project Coordinator(4) .


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    • Jobs at Great Minds

      3 jobs in United States
      Seasonal Customer Support Representative
      Washington, DC
      ·
      $22 - $23 /hr
      (Employer provided)
      View job
      Customer Support Representative
      Washington, DC
      ·
      $45K - $48K /yr
      (Employer provided)
      View job
      IT Product Support Specialist
      Washington, DC
      ·
      $69K - $77K /yr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs