Customer Service Representative applicants have rated the interview process at GreatAmerica with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 47.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at GreatAmerica as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 17%
One on one interview: 17%
Group panel interview: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
Quite an awkward interview. I ended up asking about why their Google review ratings were so low and he (obviously) had a canned response. After his response, I said I was interested in reading their terms and agreements to see if it’s something I could align with and think is fair / ethical and the hiring manager was visibly uncomfortable and stuttered telling me he’s fine with it and can rest easy at night…
Interview questions [1]
Question 1
If my best friend described me in three words what she would say?
I applied through an employee referral. I interviewed at GreatAmerica
Interview
Straightforward initial process with phone screen. Once they are serious about you, undergo a panel interview, cognitive test, and interviews with some senior leaders from the team and/or company, which can be intensive.
Interview questions [1]
Question 1
Situational questions, how you handled a situation with a difficult client, what you wish you did differently, etc.