I applied through an employee referral. The process took 1 week. I interviewed at Gusto (Denver, CO) in Aug 2016
Interview
Started with a phone screen to get the basics. They asked some good questions about myself and my past work history, but they also took some time here to give me an accurate description of the job itself. Very informative and helpful. Overall, the interview process was great. Very good communication throughout the process, and great transparency from everyone involved. I have nothing but good things to say about it.
Interview questions [1]
Question 1
Because I came from sales, they asked a little about my performance in my last role and things I would do to change or improve the sales process.
I applied online. The process took 3 days. I interviewed at Gusto (Denver, CO) in May 2018
Interview
Fine but they were not honest about what the job was and led me to believe it was a communications advertising job when it was in fact get yelled at by
Businesses for things that weren’t my fault
I applied online. The process took 3 weeks. I interviewed at Gusto (Denver, CO) in Aug 2016
Interview
Basic phone screen to go over past experiences and the position. I was then given a written assignment that required research on the company and competitive landscape to complete. This part was very helpful for me understanding the company and preparing for the next interviews. After passing the written portion, I was invited in to tour the office and interview with 4 separate people. They also checked with my references. Overall the process was very thorough and informative.
Customer Success applicants have rated the interview process at Gusto with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success roles take an average of 16 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
Common stages of the interview process at Gusto as a Customer Success according to 6 Glassdoor interviews include:
Phone interview: 36%
One on one interview: 36%
Background check: 7%
IQ intelligence test: 7%
Drug test: 7%
Skills test: 7%
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