I applied online. The process took 2 months. I interviewed at Gusto (Denver, CO) in Nov 2015
Interview
Multiple phone interviews with IT team members, as well as a cross-functional phone interview. In-person interview with most of the IT team in Denver as well as a tour of the office and an interview with the Invite team.
Interview questions [1]
Question 1
A user brings you a laptop and says they can't get to the internet; how do begin to you troubleshoot?
I applied online. The process took 1+ week. I interviewed at Gusto (San Francisco, CA) in May 2019
Interview
At first, everything felt very standard; The process is similar to other start up interviews I had.
A few calls, then an onsite interview for four hours. The process was good, and I was felt as though I got the chance to speak with diverse people.
I wasn't made on offer, after committing 8 hours total of interview time and wasn't given feedback as to why.
Everything seemed to be giving me positive impressions, but the way I was informed, coldly, by a generic, scripted email really made me feel like a fool.
Interview questions [1]
Question 1
We have a lot of turnover and "change" is that a problem for you?
IT Support applicants have rated the interview process at Gusto with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Support roles take an average of 36 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
Common stages of the interview process at Gusto as a IT Support according to 2 Glassdoor interviews include:
IQ intelligence test: 18%
Phone interview: 18%
Drug test: 18%
Presentation: 18%
Background check: 9%
Group panel interview: 9%
One on one interview: 9%
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