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      Gusto

      Engaged Employer

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      Related searches: Gusto reviews | Gusto jobs | Gusto salaries | Gusto benefits
      Gusto interviewsGusto Customer Care interviewsGusto interview
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      Customer Care Interview

      Feb 19, 2019
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Gusto (Denver, CO)

      Interview

      I applied online and it took them a week to get back in touch asking when I would like to do a phone interview. My phone interview was then scheduled a week later. Interviewer just wanted to get to know you- asks basic questions about your career path. Then about 5 days later, they sent me a take home assignment on which you have 24 hours to complete. It's been a week since I've completed that and haven't heard from them since. Having it be an almost 4 week process with no feedback I decided to withdraw my application.

      Interview questions [1]

      Question 1

      Walk me through your resume Talk about a time where you had to work with customers What don't you like about your job right now What did you like about your job
      Answer question

      Other Customer Care Interview Reviews for Gusto

      Customer Care Interview

      Jan 15, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Gusto

      Interview

      Best interview process. Everyone is so nice and relatable. Probably one of the best interviews that I’ve ever done. I felt like an employee that was already hired. Great benefits. Great incentives

      Interview questions [1]

      Question 1

      Tell me about a time where you went above and beyond for a client.
      Answer question

      Customer Care Interview

      Jun 21, 2019
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Gusto

      Interview

      Applied in late February/early March. I heard back in May. I had a phone screen and then a take home assignment. The take home assignment covered emails I would likely reply to and tax/payroll questions. I was invited to interview shortly after this process, and I met four members of the team. I spent close to 30 minutes with each member answering questions about my customer service experience. The interview was very conversational and laid back. I felt very comfortable and like they truly wanted to get to know me as a person. After the interview, I scheduled a follow up call to give them feedback. I then recieved another call a few days later with a job offer. The whole process was professional and transparent.

      Interview questions [1]

      Question 1

      Tell me about a time you had a positive customer experience. Why was it positive?
      Answer question

      Customer Care Interview

      Jul 24, 2019
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Gusto (Denver, CO) in Jun 2019

      Interview

      I applied and then had a thirty minute phone interview followed by a written assignment. After the written assignment, I advanced to the next round of interviews which was about 2 and a half hours with four different interviewers (about 30 minutes each). The interview process was extensive but the interviewers did a good job of making the experience very comfortable and the interviews seem more like conversations with a friend.

      Interview questions [1]

      Question 1

      What is one book you think all Gusties should read and why?
      1 Answer
      1

      Gusto interviews FAQs

      • Customer Care applicants have rated the interview process at Gusto with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Care roles take an average of 22 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
      • Common stages of the interview process at Gusto as a Customer Care according to 28 Glassdoor interviews include:

        Phone interview:  27%

        One on one interview:  27%

        Presentation:  12%

        Skills test:  12%

        Group panel interview:  8%

        Background check:  7%

        Personality test:  5%

        Drug test:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(62) ;
        2. Benefits Specialist(24) ;
        3. Customer Service Representative(24) ;
        4. Payroll Specialist(22) ;
        5. Sales(22) ;
        6. Account Manager(20) ;
        7. Account Executive(17) ;
        8. Customer Care(15) ;
        9. Customer Care Advocate(14) ;
        10. Senior Software Engineer(12) ;
        11. Outbound Sales Representative(11) ;
        12. Recruiter(11) ;
        13. Benefits Advisor(10) ;
        14. Customer Advocate(10) ;
        15. Onboarding Advocate(10) .


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      Jobs at Gusto

      27 jobs in United States
      Benefits Care Advocate, Phoenix
      Phoenix, AZ
      ·
      $19 - $19 /hr
      (Employer provided)
      View job
      Sales Associate
      Phoenix, AZ
      ·
      $23 - $25 /hr
      (Employer provided)
      View job
      Sales Associate
      Atlanta, GA
      ·
      $23 - $25 /hr
      (Employer provided)
      View job
      Sales Associate
      Denver, CO
      ·
      $23 - $25 /hr
      (Employer provided)
      View job
      Product Designer, Contractors
      United States
      ·
      $146K - $222K /yr
      (Employer provided)
      View job
      View all Customer Care Jobs