I applied online. The process took 3 weeks. I interviewed at Gusto (Denver, CO) in Jan 2019
Interview
The process started with a phone call to establish a connection and see if I would be a good fit. At Gusto, they're not looking for you to convince them they need you; they're looking to see if you align with their values and direction. After the phone call, I was presented with a short take-home assignment to test my critical-thinking ability and to again, assess my alignment with the company. Afterwards, I was invited in for a tour of the company itself and went through a four person interview process. Each interview was 30 minutes long before the cycling of interviewer. After a week or so, I got the call and they offered me a position! The entire experience was enjoyable and Gusto made me feel right at home!
Interview questions [1]
Question 1
They asked me to discuss the company values and which one I resonated the most with.
Best interview process. Everyone is so nice and relatable. Probably one of the best interviews that I’ve ever done. I felt like an employee that was already hired. Great benefits. Great incentives
Interview questions [1]
Question 1
Tell me about a time where you went above and beyond for a client.
Applied in late February/early March. I heard back in May. I had a phone screen and then a take home assignment. The take home assignment covered emails I would likely reply to and tax/payroll questions.
I was invited to interview shortly after this process, and I met four members of the team. I spent close to 30 minutes with each member answering questions about my customer service experience. The interview was very conversational and laid back. I felt very comfortable and like they truly wanted to get to know me as a person.
After the interview, I scheduled a follow up call to give them feedback. I then recieved another call a few days later with a job offer. The whole process was professional and transparent.
Interview questions [1]
Question 1
Tell me about a time you had a positive customer experience. Why was it positive?
I applied online. I interviewed at Gusto (Denver, CO) in Jun 2019
Interview
I applied and then had a thirty minute phone interview followed by a written assignment. After the written assignment, I advanced to the next round of interviews which was about 2 and a half hours with four different interviewers (about 30 minutes each). The interview process was extensive but the interviewers did a good job of making the experience very comfortable and the interviews seem more like conversations with a friend.
Interview questions [1]
Question 1
What is one book you think all Gusties should read and why?
Customer Care applicants have rated the interview process at Gusto with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care roles take an average of 22 days to get hired, when considering 28 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
Common stages of the interview process at Gusto as a Customer Care according to 28 Glassdoor interviews include:
One on one interview: 27%
Phone interview: 27%
Presentation: 12%
Skills test: 12%
Group panel interview: 8%
Background check: 7%
Personality test: 5%
Drug test: 3%
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