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      Gusto

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      Product Support Engineer Interview

      Mar 20, 2015
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Gusto (San Francisco, CA) in Feb 2015

      Interview

      Quite delightful and inspiring. There were times I was uncertain about the interview process as information was not presented to me and some of the reviews on here are pretty negative, so I asked. My point of contact (recruiter) was super receptive to all of my questions (in these regards and more) and always provided an answer either on the spot or within a day. One thing that truly amazed me about the interview process is when I mentioned I had read some of the negative interview experiences here on Glassdoor and was concerned. The recruiter not only mentioned they are upset about it and have made changes as a result, but went so far as to build trust with me and prove my experience would not be the same. It wasn't, which is why I feel compelled to share my experience. If a company iterates based on feedback in the recruiting process, it seems promising to me that the company culture is similar. All in all, everyone I met was delightful, fun to work with, passionate about what they're doing, humble, and very intelligent. I look forward to spending a lot more time with them.

      Interview questions [1]

      Question 1

      Be prepared to write some basic code.
      Answer question
      1

      Gusto interviews FAQs

      • Product Support Engineer applicants have rated the interview process at Gusto with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Product Support Engineer roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
      • Common stages of the interview process at Gusto as a Product Support Engineer according to 1 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  33%

        Skills test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(62) ;
        2. Benefits Specialist(24) ;
        3. Customer Service Representative(24) ;
        4. Payroll Specialist(22) ;
        5. Sales(22) ;
        6. Account Manager(20) ;
        7. Account Executive(17) ;
        8. Customer Care(15) ;
        9. Customer Care Advocate(14) ;
        10. Senior Software Engineer(12) ;
        11. Outbound Sales Representative(11) ;
        12. Recruiter(11) ;
        13. Benefits Advisor(10) ;
        14. Customer Advocate(10) ;
        15. Onboarding Advocate(10) .


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