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      Gusto

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      Customer Success Manager Interview

      May 26, 2015
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Gusto (San Francisco, CA) in May 2015

      Interview

      First interaction as a phone screen with an internal recruiter, who was very friendly and helpful. The next step was a little disappointing, as I felt it was very impersonal: you're asked to submit a recorded (video) interview where you're presented with 5 questions (1 minute each), and you have one week to submit your video.

      Interview questions [1]

      Question 1

      Tell me about yourself, How would you pitch Zenpayroll to someone evaluating the service, Why do you want to work here, Why do you feel you're a good fit, Describe a time wherein you made a professional mistake and how you handled it
      Answer question

      Other Customer Success Manager Interview Reviews for Gusto

      Customer Success Manager Interview

      Jul 28, 2024
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Gusto (Denver, CO)

      Interview

      Incredibly long process and unprofessional. Went through several rounds of interviews across 10 people only to be ghosted unexpectedly with no response to emails requesting an update. It’s not respectful of candidates’ time to string them along for that long without even providing a final resolution.

      Interview questions [1]

      Question 1

      What is your biggest area for growth?
      Answer question
      1

      Customer Success Manager Interview

      May 9, 2024
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Gusto (Denver, CO) in Apr 2024

      Interview

      1st Recruiter reached out for screening interview, kept interrupting. 2nd Recruiter got assigned for follow ups, 2 hour with four different interviewers, some not pertained to role, said it was casual conversation but very scripted questions. no time left to ask questions about the role. last interview with head of CSM, had been 6 weeks on the job, made zero sense to interview with someone who seemed to be job hopping and just finished training. overall experience: they are all over the place, the bad reviews from employees make sense. had to keep asking for updates because recruiter failed to do so

      Interview questions [1]

      Question 1

      a time you dealt with a difficult customer.
      Answer question
      1

      Gusto interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 18 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
      • Common stages of the interview process at Gusto as a Customer Success Manager according to 3 Glassdoor interviews include:

        Phone interview:  38%

        One on one interview:  25%

        Group panel interview:  13%

        Other:  13%

        Skills test:  13%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(62) ;
        2. Benefits Specialist(24) ;
        3. Customer Service Representative(24) ;
        4. Payroll Specialist(22) ;
        5. Sales(22) ;
        6. Account Manager(20) ;
        7. Account Executive(17) ;
        8. Customer Care(15) ;
        9. Customer Care Advocate(14) ;
        10. Senior Software Engineer(12) ;
        11. Outbound Sales Representative(11) ;
        12. Recruiter(11) ;
        13. Benefits Advisor(10) ;
        14. Customer Advocate(10) ;
        15. Onboarding Advocate(10) .


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      Jobs at Gusto

      21 jobs in United States
      Partner Success Manager
      Denver, CO
      ·
      $173K - $218K /yr
      (Employer provided)
      View job
      Partner Success Manager
      San Francisco, CA
      ·
      $173K - $218K /yr
      (Employer provided)
      View job
      Partner Success Manager
      New York, NY
      ·
      $173K - $218K /yr
      (Employer provided)
      View job
      Senior Health Insurance Sales Operations Analyst
      San Francisco, CA
      ·
      $104K - $155K /yr
      (Employer provided)
      View job
      Senior Health Insurance Sales Operations Analyst
      Burlingame, CA
      ·
      $104K - $155K /yr
      (Employer provided)
      View job
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