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      Gusto

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      Customer Support Representative Interview

      Feb 6, 2024
      Anonymous employee
      Oklahoma City, OK
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Gusto (Oklahoma City, OK) in Aug 2021

      Interview

      The interview process was one phone interview, followed by three different zoom interviews. Overall the process was a bit longer than it needed to be but was transparent from the beginning.

      Interview questions [1]

      Question 1

      Why did you leave your last position?
      Answer question

      Gusto interviews FAQs

      • Customer Support Representative applicants have rated the interview process at Gusto with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Representative roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
      • Common stages of the interview process at Gusto as a Customer Support Representative according to 1 Glassdoor interviews include:

        Phone interview:  33%

        Background check:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(62) ;
        2. Benefits Specialist(24) ;
        3. Customer Service Representative(24) ;
        4. Payroll Specialist(22) ;
        5. Sales(22) ;
        6. Account Manager(20) ;
        7. Account Executive(17) ;
        8. Customer Care(15) ;
        9. Customer Care Advocate(14) ;
        10. Senior Software Engineer(12) ;
        11. Outbound Sales Representative(11) ;
        12. Recruiter(11) ;
        13. Benefits Advisor(10) ;
        14. Customer Advocate(10) ;
        15. Onboarding Advocate(10) .


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      Jobs at Gusto

      28 jobs in United States
      Senior Health Insurance Sales Operations Analyst
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      ·
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      Senior Health Insurance Sales Operations Analyst
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      ·
      $104K - $155K /yr
      (Employer provided)
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      Senior Health Insurance Sales Operations Analyst
      New York, NY
      ·
      $104K - $155K /yr
      (Employer provided)
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      Senior Health Insurance Sales Operations Analyst
      Denver, CO
      ·
      $104K - $155K /yr
      (Employer provided)
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      Head of Design, Unified Service Platform
      United States
      ·
      $204K - $280K /yr
      (Employer provided)
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