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      Gusto

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      Customer Experience Ninja Interview

      Nov 3, 2015
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Gusto (San Francisco, CA)

      Interview

      It was much different than any other interview! First, you apply and send in a one-way video interview with 5 pre-determined questions. You record a maximum of 1 minute responses for each question. Then, the second step is to complete an assignment where they look for critical thinking skills and your attention to detail. Finally, the on-site consisted of meeting 5 people in 4 interviews, approximately 30 minutes on average.

      Interview questions [1]

      Question 1

      Describe how to use your favorite mobile app.
      Answer question

      Gusto interviews FAQs

      • Customer Experience Ninja applicants have rated the interview process at Gusto with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Experience Ninja roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Gusto overall takes an average of 24 days.
      • Common stages of the interview process at Gusto as a Customer Experience Ninja according to 1 Glassdoor interviews include:

        Skills test:  25%

        Other:  25%

        Group panel interview:  25%

        Background check:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(62) ;
        2. Benefits Specialist(24) ;
        3. Customer Service Representative(24) ;
        4. Payroll Specialist(22) ;
        5. Sales(22) ;
        6. Account Manager(20) ;
        7. Account Executive(17) ;
        8. Customer Care(15) ;
        9. Customer Care Advocate(14) ;
        10. Senior Software Engineer(12) ;
        11. Outbound Sales Representative(11) ;
        12. Recruiter(11) ;
        13. Benefits Advisor(10) ;
        14. Customer Advocate(10) ;
        15. Onboarding Advocate(10) .


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      Jobs at Gusto

      34 jobs in United States
      Partner Success Manager
      Denver, CO
      ·
      $173K - $218K /yr
      (Employer provided)
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      Partner Success Manager
      New York, NY
      ·
      $173K - $218K /yr
      (Employer provided)
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      Partner Success Manager
      San Francisco, CA
      ·
      $173K - $218K /yr
      (Employer provided)
      View job
      Senior Performance Marketing Manager, GTM Experimentation
      New York, NY
      ·
      $109K - $161K /yr
      (Employer provided)
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      Senior Health Insurance Sales Operations Analyst
      Denver, CO
      ·
      $104K - $155K /yr
      (Employer provided)
      View job
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