Customer Service Representative applicants have rated the interview process at H E B with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 76.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 39 user submitted interviews for this role. To compare, the hiring process at H E B overall takes an average of 17 days.
Common stages of the interview process at H E B as a Customer Service Representative according to 39 Glassdoor interviews include:
One on one interview: 21%
Group panel interview: 15%
Phone interview: 15%
Presentation: 11%
Drug test: 11%
Background check: 10%
Skills test: 9%
Personality test: 6%
Other: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at H E B (Friendswood, TX) in Mar 2016
Interview
Three total interviews. First was a group one. They are more or less looking to see if you have good social skills. Talk to everyone and be very personable. The second interview is with a manager and is one-on-one. They are making sure you are responsible and trustworthy. Third interview is with main Unit Director. He is simply looking for any red flags and wants to introduce himself to you. You basically got the job if you got the third interview.
Asked several questions. Overall a good experience. Met with a recruiting individual who was very nice. Questions were pretty basic. Show that you have some skill and you will be successful. I have prior experience that helped me out.
This was a positive interview with a manager who wasn’t actually doing the hiring. It went well and I expected a second interview which never happened. Evidently the hiring manager made an alternative hire.
The process took 1 week. I interviewed at H E B (McAllen, TX)
Interview
First information about you. where you live add resume etc.. second you have 8 8-question video interview. that gets submitted have to check email if you passed to the second part which is to the face-to-face interview. by the manager
Interview questions [1]
Question 1
Imagine that you make a mistake while bagging a customer’s groceries. The customer becomes upset and wants to speak with the store manager. How would you respond to the customer to resolve the situation and ensure they’ll want to return to H-E-B? If applicable, proceed with ASL or Native Language.