Customer Service Representative applicants have rated the interview process at H E B with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 76.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 39 user submitted interviews for this role. To compare, the hiring process at H E B overall takes an average of 17 days.
Common stages of the interview process at H E B as a Customer Service Representative according to 39 Glassdoor interviews include:
One on one interview: 21%
Group panel interview: 15%
Phone interview: 15%
Drug test: 11%
Presentation: 11%
Background check: 10%
Skills test: 9%
Personality test: 6%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at H E B in Mar 2019
Interview
Video interview, no person interview initially . you could see yourself in the video interview while answering each question , was somewhat nerve wracking and impersonal. I also have done countless video interviews and have never been offered a position. I'm wondering if there is age discrimination.
Interview questions [1]
Question 1
Different scenarios , how I would handle the different situations
Asked several questions. Overall a good experience. Met with a recruiting individual who was very nice. Questions were pretty basic. Show that you have some skill and you will be successful. I have prior experience that helped me out.
This was a positive interview with a manager who wasn’t actually doing the hiring. It went well and I expected a second interview which never happened. Evidently the hiring manager made an alternative hire.
The process took 1 week. I interviewed at H E B (McAllen, TX)
Interview
First information about you. where you live add resume etc.. second you have 8 8-question video interview. that gets submitted have to check email if you passed to the second part which is to the face-to-face interview. by the manager
Interview questions [1]
Question 1
Imagine that you make a mistake while bagging a customer’s groceries. The customer becomes upset and wants to speak with the store manager. How would you respond to the customer to resolve the situation and ensure they’ll want to return to H-E-B? If applicable, proceed with ASL or Native Language.