I simply went in and one of the employees recruited me (funny story...), and then referred me to the manager to discuss my resume (which I had in hand since I had been applying for jobs that day). I have NO work experience, at all. I've been a nanny but that's not something employers really look for. Anyways, the interview was pretty laid back. Really awesome manager. We shared some laughs and sort of trailed off into other topics, not concerning the interview process. It was really great! This depends entirely on who you're interviewing with, though. That was pretty cool. I was PASSIONATE and I showed it though. BE PASSIONATE ABOUT WHAT YOU DO/WANT TO DO! I was passionate and despite my lack of experience, she told me at the end that she wants me back for a second interview. A few days later I decided to call them to follow up (always good to do), and was told that the manager was out but I could leave a message. I got a call back later from not the manager, but the same guy whom I had spoken to on the phone, and he told me that she wants me back for a second interview. That interview is tomorrow. I'm nervous as HECK! It's with a different woman so hopefully she's just as laid back as the other girl was. Remember with any interview~ Be PASSIONATE -- not just "I need a job" but stuff like "I am confident in my ability to provide excellent customer service, and I believe that once I am given the chance to, my performance will be outstanding." blah blah blah somethin along those lines! good luck!