I applied online. The process took 1 week. I interviewed at H&M (Edinburgh, Scotland) in Jun 2019
Interview
Very simple, the employer makes you feel comfortable. The interviewer asked me various questions on the phone. She gave me different scenarios to work with. I also had to do role place on the phone, where the customer couldn't find the right size for their outfit and I had to go on HM website and try and find it for them. Role Play was straight forward and simple.
An interview process reviews applications, conducts structured conversations, evaluates skills and culture fit, gathers feedback, and compares candidates to identify the strongest match for the role within organizational hiring goals.
It was very light asked me basic customer service questions, my history of customer service and what my schedule would look like. You first walk in asking for the manager, they find the manager and you follow them as they escort you to their little office and conduct the interview in that space.
I applied online. I interviewed at H&M (Chicago, IL)
Interview
The process was relative easy. They are very friendly and responsive during the recruitment process. They also included and an basic assignment to evaluate customer service skills and during the interview they performed and quick role play as well.
Interview questions [1]
Question 1
Bakcground and previous experience.
How would I handle a escalated customer?
Customer Service Representative applicants have rated the interview process at H&M with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at H&M overall takes an average of 20 days.
Common stages of the interview process at H&M as a Customer Service Representative according to 12 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 18%
Group panel interview: 15%
Skills test: 15%
Presentation: 9%
IQ intelligence test: 6%
Drug test: 6%
Background check: 3%
Other: 3%
Personality test: 3%
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