I was a candidate with over 5 years of retail experience and managerial experience. I wanted to go to H&M because I couldn't handle being a full time manager and a full time student. However I wasn't offered a job, maybe because I asked for too much ? ($11/h) or my school schedule, or what I think was the feedback that one of my teammates left me at the end of the group interview. I applied online earlier this month of September 2014. I then got emailed to set up a phone interview, then a one-on-one interview and then a group interview. I'll discuss each individually Phone Interview: Pretty basic interview questions such as "Why H&M", "When have you provided exceptional customer service and why", "When have you gave feedback to a coworker or corrected his matakes" etc. Easy. One-on-One Interview: Very similar questions to the phone interview. The lady was very sweet and nice and told me that they are looking to change the entire H&M because they realized that their customer service isn't very good. As soon as the interview was over she told me to come in the following week for a second group interview. Easy. Group Interview: This was an interactive interview to see how you would work in the store. It was very interactive and some even extremely difficult. I had never seen an H&M worker work that hard and I shop at H&M frequently. I won't say what the activities were because they kindly asked not to disclose them.