I applied online. The process took 3 weeks. I interviewed at H&M (London, England) in Oct 2014
Interview
I applied online and I received a call after two days where they invited me for an interview in the Oxford Circus store (that was the first stage of the process).
The interview was with two really nice and friendly ladies,everything was very unformal, and they basically asked me questions about myself and my past jobs like : '' Tell me something about your role in your previous job'' . The interview lasted about 20 minutes.
I received a call that I passed the interview after 1 week and they invited me for the second and last stage of the process that was a trial shift in a store.
I went to the shop where I spent 2 hours on the shopfloor and in the fitting rooms,they didn't asked me any questions at all . What they wanted to see was a friendly and enthusiastic person both with customers and colleagues.
At the end of the shift the manager told me that I was going to have the job but I had to wait for a call to confirm that.I received the call after 4 days.
Interview questions [1]
Question 1
Tell me how your previous experiences could help you to work in H&M
I applied online. I interviewed at H&M (Merry Hill, England) in Jul 2026
Interview
Group interview also with individual tasks, creating an outfit with given prompts, discussing and listing tasks in the what you think is most important, giving examples in pairs about the stores values and relating it to the sales advisor job
I got an interview with 2 interviewer. Common questions and some of professional. They provided relaxed atmosphere, make me feel easy. Especially how to deal with some problems. Not too hard.
Interview questions [1]
Question 1
If you got a problem with your customer, how do you handle it?
I applied through an employee referral. The process took 2 weeks. I interviewed at H&M
Interview
It was a group interview. They asked us about fashion and what we know about H&M and it’s background. We also had a task in groups to come up with good answers to the questions given, we also had to present.
Sale Advisor applicants have rated the interview process at H&M with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Sale Advisor roles take an average of 16 days to get hired, when considering 305 user submitted interviews for this role. To compare, the hiring process at H&M overall takes an average of 20 days.
Common stages of the interview process at H&M as a Sale Advisor according to 305 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 18%
Group panel interview: 15%
Background check: 12%
Drug test: 7%
Presentation: 7%
Skills test: 7%
Personality test: 4%
IQ intelligence test: 3%
Other: 1%
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