Client Service Professional applicants have rated the interview process at H&R Block with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Professional roles take an average of 12 days to get hired, when considering 55 user submitted interviews for this role. To compare, the hiring process at H&R Block overall takes an average of 17 days.
Common stages of the interview process at H&R Block as a Client Service Professional according to 55 Glassdoor interviews include:
One on one interview: 30%
Background check: 19%
Skills test: 9%
Phone interview: 9%
Personality test: 9%
Presentation: 7%
Group panel interview: 7%
Drug test: 6%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at H&R Block (Polson, MT) in Nov 2012
Interview
Interview lasted 30 to 40 minutes.
She had quite a few interviews she had already done that day.
The manager asked about experience with handling cash.
Cordial and relaxed.
We discussed my experience in customer service. Explained there would be a background check.
Interview questions [1]
Question 1
Wanted to know how I'd handle the phone ringing while receiving a payment and another person coming up to complain about waiting too long. She told me my answer was the best she'd heard all day, so that was good.
I applied in-person. I interviewed at H&R Block (Halifax, NS) in Dec 2023
Interview
I was reached out to after a few months of me submitting my resume to them in a Career fair. Pretty simple and straightforward. It was a part-time position so it will be general.
Interview questions [1]
Question 1
I was asked how will i handle pressure during the busy tax season?
Great company! I enjoyed working there for the tax season. I learned a lot and everyone was very friendly. It gets extremely busy but it’s rewarding and you gain a lot of knowledge
Interview questions [1]
Question 1
How did i handle a difficult situation with customer
I applied online. The process took 3 days. I interviewed at H&R Block in Dec 2021
Interview
Interviewed with the manager at one the office locations and she explained details about the job and tasks you would have to do. After the interview, the manager got back to me about the job.