CSP applicants have rated the interview process at H&R Block with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.
Candidates applying for CSP roles take an average of 18 days to get hired, when considering 31 user submitted interviews for this role. To compare, the hiring process at H&R Block overall takes an average of 17 days.
Common stages of the interview process at H&R Block as a CSP according to 31 Glassdoor interviews include:
One on one interview: 28%
Background check: 14%
Group panel interview: 13%
Drug test: 12%
Skills test: 10%
Phone interview: 6%
Personality test: 6%
Other: 4%
Presentation: 4%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at H&R Block (Kansas City, KS) in Dec 2015
Interview
Went to one of the Kansas City, Ks office. There were couple of people doing the interviews, both were office managers. I went in, the office manager lead me back to one of the cubicles, and started the interview questions. He was very nice, very professional. The whole interview process lasted a good 10-15 mins.
Got offered the job after interview. It was a seasonal job.
Interview questions [1]
Question 1
Simple easy questions, like "do you have any customer service experience" "What would you do if an angry customer was complaining, and the phones were ringing?"
I applied online. I interviewed at H&R Block (Colorado Springs, CO)
Interview
The first year I applied was a one on one with the District Manager. Then years after that have been different, one year was a group interview and the rest have been applying for the job and they call and do a quick phone interview. This is only if you come back year after year. You do have to apply for the position several months before you start the job.
I applied through an employee referral. The process took 4 days. I interviewed at H&R Block (Lyons, IL) in Dec 2018
Interview
I was sent an email saying I was chosen for the CSP position and was to come to the scheduled orientations. Another meeting was scheduled to learn a little more and then two more computer hands on orientations were scheduled before the start date.
Interview questions [1]
Question 1
Am I willing to work at multiple nearby locations?
I applied online. The process took 4 months. I interviewed at H&R Block (Vista, CA) in Nov 2018
Interview
I had to talk to two managers and they were asking me questions about my previous jobs, experience with costumer service, if I knew any other language than English, after that I was sent to the backroom with one of the managers to answer calls like an actual receptionist and get messages for tax professionals
Interview questions [1]
Question 1
Have you had experience in costumer service? How? Do you have one special experience you want to share?