Customer Service Professional-Receptionist applicants have rated the interview process at H&R Block with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Professional-Receptionist roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at H&R Block overall takes an average of 17 days.
Common stages of the interview process at H&R Block as a Customer Service Professional-Receptionist according to 2 Glassdoor interviews include:
Drug test: 25%
One on one interview: 25%
Group panel interview: 25%
Presentation: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at H&R Block in Nov 2016
Interview
I applied online for the position about a week or two ago, then on Saturday I got an e-mail telling me to sign up for an interview time; 15 minutes was allotted for each interview. I went in for my interview today and it was a very pleasant and positive experience. Two people, Office Managers, conducted the interview. Both were very kind and inviting. We discussed my previous work experience and education and more details about the position and work environment. I was told I would receive a response within 24-48 hours which was great, I was anxious to hear back. Only 2 hours later I was called with the job offer! I am now awaiting the e-mails to move forward with the hiring, training processes. I'm very excited!
Interview questions [2]
Question 1
Tell me about a time you provided great customer service.
I applied online. The process took 3 weeks. I interviewed at H&R Block (Broadview Heights, OH) in Dec 2017
Interview
Showed up to the interview after I got the call to set it up. Office wasn't open. Office Leader was not there. waited for 20 minutes before I just left. tried calling several time. Get home and get a call to come back later that day. Interview went well, seemed laid back. Basically told me that I would be part time when I was asking for full time. Which was fine at the time I just needed to work.
Interview questions [1]
Question 1
When was a time where someone showed appreciation for you going above and beyond in your job.