I applied in-person. I interviewed at H&R Block (Nashua, NH) in Jan 2015
Interview
The interview was professional and the top priority was about serving our clients with respect. The interview was done in private and was a relaxed atmosphere. The interview lasted approx 20 minutes.
Interview questions [1]
Question 1
One of the questions asked was. What my experience was in customer service. What i can bring to this office in making the customer experience a better one. How flexible i am with my schedule along with working weekends.
It was very easy and the interviewer was very friendly and encouraging. Even when I didn’t exactly answer a question well they gave me some feedback on what to do when the situation actually happened.
Pretty basic, two people interview you, ask you to explain your resume and the typical questions of what you would do in xy situation. Pretty easy, not too much pressure.
Interview is usually a single virtual interview with one of two managers. The interview is about 20-30 minutes long. First it starts with simple basic questions, then moves to longer situational questions, and then ended with logistical questions like availability, pay, etc.
Interview questions [1]
Question 1
Tell me about a time you worked with someone who was frustrated. What steps did you take to navigate the situation?