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      H&R Block

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      Associate Team Leader Interview

      Dec 10, 2019
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at H&R Block (Phoenix, AZ) in Dec 2019

      Interview

      First, it started off with a phone screen after I applied for the position via a third party website. The District Manager had asked me just your average questions, like for instance: "is the commute okay for you? In terms of pay, what were you requesting? What is your availability like?" Then from there, the DM had explained what the position entailed and what I would be doing on a daily basis for the associates. Once I agreed to the daily job duties, then I was asked to come into the location for a face to face interview. From that point on, I went into the interview and met with the front receptionist and the District Manager of that specific location. It was a initial run of the mill interview where she asked me about my job history, some situational based questions and explained the position to me in detail again. It went pretty well and I have to say that both ladies were super welcoming. Probably one of the best interviews I had in a while because I did have a lot of fun talking with the two and it was a pretty straightforward interview! The whole process ended up taking about a week and a half. I had the phone interview on 2nd of December, then I had the face to face interview on the 6th of December and I received an offer on the 9th of December. So, I have to say that this process did go through pretty quickly and I had a easy time with every thing!

      Interview questions [2]

      Question 1

      What was one change that you had to adjust to in order to be successful at your job? What was the change and how did you handle that change?
      Answer question

      Question 2

      In any of your previous jobs, how did you handle difficult customers? Name once instance where you had a difficult customer and what did you do to resolve it?
      Answer question

      Other Associate Team Leader Interview Reviews for H&R Block

      Associate Team Lead Interview

      Jan 6, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at H&R Block

      Interview

      Teams meeting with 2 MTL. Told position is paid training from Nov to Dec on-line at your pace & several in-office with role playing. Then full time in January thru April 15th.

      Interview questions [1]

      Question 1

      What customer service experience do you have?
      Answer question

      Associate Team Leader Interview

      Apr 30, 2025
      Anonymous employee
      Redlands, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at H&R Block (Redlands, CA)

      Interview

      It’s pretty easy, they are very thorough and detailed, the interview process is not long but they do care about being able to multitask in a stressful, fast paced environment.

      Interview questions [1]

      Question 1

      What are my strengths and weaknesses
      Answer question
      1

      Associate Team Leader Interview

      Mar 25, 2025
      Anonymous Interview Candidate
      Fort Myers, FL
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at H&R Block (Fort Myers, FL) in Jan 2025

      Interview

      Good experience, friendly. But I was not told before the interview that the desired position had already been filled. They offered another position, but the salary was lower than expected.

      Interview questions [1]

      Question 1

      Talk about myself, my professional experiences.
      Answer question