The process took 1 day. I interviewed at HCLTech (Sholinganallur) in Jun 2017
Interview
Well !! The Interview process has 4 Stages
1.Verbal Test
2.Communication Assessment
3.Technical HR
4.HR discussion
1.Verbal test
This round is basic grammar where bulk filtration takes place !! Only 150 selected out of 300.
Note: Have strong Grammar knowledge!! If means this round is a honey candy for you!!
2.Communication Assessments
Since the position is for service desk ! They mainly look for Your word usage, accent, how you present it !!
Don't get panic and start blabbering!!
Technical HR & HR discussion is just an eye wash !! Be prepared for basic networking questions and stress interview
Note: I had a bad throat and nervous so I am not shortlisted for Final round of interview!
I applied through college or university. I interviewed at HCLTech (Thiruvananthapuram) in Jun 2026
Interview
The interview round went reasonably well. I answered questions on my background, hobbies, technology, and hometown. I faced a brief network issue initially, which affected my confidence for a moment, but I recovered and completed the interview. Overall, it was a good learning experience, and I am hopeful about the outcome.
I applied online. I interviewed at HCLTech (Colombo, Western)
Interview
Interview held on online. It was good . asked few questions about expiriance and real-world scenarios. and asked about past experiences. and expectation and salary things. it was not hard interview
They asked why I was interested in the Service Desk Analyst role and also checked my basic knowledge of tools like MS Outlook. Some scenario-based questions were asked, such as how I would handle a network-related issue reported by a user.
Interview questions [1]
Question 1
They asked how I would handle a situation where an end user is frustrated due to a recurring technical issue and how I would communicate the resolution to them.
Service Desk Analyst applicants have rated the interview process at HCLTech with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Analyst roles take an average of 11 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at HCLTech overall takes an average of 17 days.
Common stages of the interview process at HCLTech as a Service Desk Analyst according to 16 Glassdoor interviews include:
Skills test: 28%
One on one interview: 19%
Background check: 12%
Drug test: 9%
Group panel interview: 9%
Phone interview: 9%
Presentation: 5%
Other: 5%
Personality test: 2%
IQ intelligence test: 2%
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