I applied through an employee referral. The process took 4 weeks. I interviewed at HCLTech (Lucknow) in Dec 2021
Interview
It was a healthy discussion checking if I can communicate the things in a better way .
Asked about communication and interpersonal skills also wanted to know if I am comfortable in voice process and can speak with customers over phone calls.
Interview questions [1]
Question 1
If a customer is irate with poor service quality, how will you handle the customer ?
The interview process of medium not very hard. It was medium because of the package they were offering. and the hiring manager asked a lot of questions, but they are not too in depth.
Basic Questions were asked about a few protocols. They asked scenario based questions after that, about how would I handle an escalation, immediate steps during outage/site down etc. Apart from that, basics of ITIL and soft skills.
I applied online. I interviewed at HCLTech (Colombo, Western)
Interview
It was Online interview , Interview was good. Asked few questions and then move in to the Tec questions. All the interviews held on teams. Interview held on around 25 mins
Analyst applicants have rated the interview process at HCLTech with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Analyst roles take an average of 17 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at HCLTech overall takes an average of 17 days.
Common stages of the interview process at HCLTech as a Analyst according to 30 Glassdoor interviews include:
One on one interview: 18%
Background check: 17%
Skills test: 16%
Phone interview: 10%
Drug test: 9%
Presentation: 9%
Personality test: 7%
Group panel interview: 7%
IQ intelligence test: 6%
Other: 3%
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