I applied online. I interviewed at HHM Hotels (New York, NY) in Feb 2026
Interview
Great managers and recruiters. Recruiter first interviewed me and arranged for an onsite interview.
They asked all the necessary questions and the recruiter followed up with me.
When received offer, recruiter explained the benefits, salary and HHM policies.
Straight Forward - three hours total. First hour with HR manager, Second hour with Director of Rooms and Third Hour with the GM of the hotel. Great communication throughout the process and quick to offer after. questions were mainly situational about previous experience with handling typical situations on the job,
Interview questions [2]
Question 1
Tell me about a time you had a difficult guest and how you resolved it
Front Desk Manager applicants have rated the interview process at HHM Hotels with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 46.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at HHM Hotels as a Front Desk Manager according to 2 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Drug test: 14%
Background check: 14%
Skills test: 14%
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