2 online assessments asking about how you’d respond to a customer query. Included a personality questionnaire. One took 40 minutes and the other took 25 minutes. The process was intuitive and easy to follow.
Interview questions [1]
Question 1
Complete a scenario based question on a simulated call
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
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