Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
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I applied through an employee referral. The process took 1 week. I interviewed at HSBC (Leeds, England) in Feb 2017
Interview
I applied via an employee referral, I filled out the application form and two days later I received a call from the recruitment team, an informal chat with a friendly gentleman inviting me to attend a face to face interview. I attended the face to face interview two days later, the lady that interviewed me was extremely friendly which made me feel very at ease. I was taken into an interview room where she explained the role and more about the business, I was then taken to do a role play exercise where you will take a call from a customer. You're given fifteen minutes to read the information required to get you through the call, very straight forward all the information is in front of you during the role play. Aside from my nerves the exercise was quite easy so just be confident and make sure you're listening and using the information correctly. After the role play the interviewer asks you why you gave the responses you did, if you pass the role play exercise you're then taken to do a formal interview where you're asked three competency questions. Very straightforward make sure you answer the questions asked with enough detail so the interviewer understands the point you are making. You will then be scored on your answers and if you pass that stage the face to face interview is completed. You will then be sent an online assessment via email some hours later, more competency questions. If you pass the assessment they will then contact you with an intent to offer.
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview