Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at HSBC (Birmingham, England) in Aug 2018
Interview
I arrived 10 mins early taken up to the room where I would work and was interviewed in a room nearby.. the interview started off with a role play you are given some sheets with a fake customer and his account details and the procedure to follow when answering calls from customers... the man interviewing went into another room and gave me a phone from which he would call so I had to answer and pretend he was a customer.. he wanted to pay some money off his account I helped do that... ensuring I wrote down what he wanted and what I did.. I then advertised online banking to him and if he would be interest I could register him for that.. ensuring throughout the whole process I used his name ... also be friendly ask him how his day went etc... after that was over I was given 5 mins to prepare a few sentences of what the customer wanted.. and I passed that stage and was then given the normal interview questions you’d expect.
Interview questions [1]
Question 1
Tell me about a time you had to follow a procedure?
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview