Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at HSBC (Swansea, Wales) in Sep 2018
Interview
I sent them my CV, then received a call a few days later to run through the job role and my employment history. I then arranged a telephone interview.
The telephone interview was about 30 minutes long and I was asked competency based questions, I was told I was successful and I then arranged a face-to-face interview at the assessment centre.
The day at the assessment centre was very relaxed and all the staff were really great, there were three applicants and we started with a short introduction and an informal chat. I had then had a one-on-two interview (me and two of the recruitment team) which was more competency based questions relating to customer service.
I then took a multiple choice question/psychometric style test, you didn't need any specialist knowledge for this and it was basic common sense.
Finally we went back, had a cup of tea and asked some questions about the role and we were on our way! The whole process lasted about 2 hours.
Painless!
Interview questions [1]
Question 1
Have you ever encountered an unhappy customer? And how did you turn the situation around?
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview