Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
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I applied online. The process took 6 weeks. I interviewed at HSBC (London, England) in Oct 2021
Interview
I submitted the cv online (without the cover letter, not that I would recommend that). First I passed the assessment. It wasn’t based on knowledge or skills, just the type of personality you are at work. I answered genuinely. Then there was an automated video interview with very generic questions, that were pre recorded. Tell me about yourself, why HSBC, tell me about the time when you went above and beyond for the client. I was stressed and it showed, but I still got to the next stage. It was a live video interview with a branch manager and the regional director. 6 capability questions that you answer with STAR method.
Interview questions [3]
Question 1
Tell me about the time when you changed an established procedure at work?
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview