I applied in-person. The process took 1 day. I interviewed at HSBC (Manila, Manila)
Interview
The interview process was organized, but it is a little bit difficult when there is a panel interview, nerve breaking moment because that is my first time to experience that kind of interview.
I applied in-person. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
I liked the interview process. First i received a call after submission of my application asking an example of delivering exceptional services. I was then invited for a physical interview. I went to the HSBC office however the interview was conducted online in one of their meeting room. Interviewer was a cooperative person and given a transparent feedback 10 minutes after finishing the interview process. Though i was not selected that time he appreciated my efforts and told me i was near to success and encouraged me to apply back after six months.
Interview questions [1]
Question 1
How you managed multiple task?
A time when you handled a difficult customer .
Tell me a time when you built a rapport.
Describe a situation when you went above and beyond for a customer.
I applied in-person. The process took 3 months. I interviewed at HSBC (Bangalore Rural) in Mar 2021
Interview
Ok and the staff is polite and helpful. Interview was smooth with no hassles. Three rounds of interview mainly HR and technical. Time is taken for response from HR team.
Customer Service Specialist applicants have rated the interview process at HSBC with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Specialist according to 3 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Group panel interview: 10%
IQ intelligence test: 10%
Other: 10%
Drug test: 10%
Personality test: 10%
Presentation: 10%
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