Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at HSBC in Feb 2023
Interview
The interview process is simple. Need to pass the 2 test first which is the personality test and practice test. Must pass both test. The result come out immediately at the same day after test. Then the HR will call you for interview session with one of the manager. They will ask you to complete the video interview test, english test and voice test. They inform you whether you pass or fail the interview. If you pass, they will direct discuss with you the salary range, and other HR stuff. However, they did not directly give you offer letter as need to do the vetting process that take quite longer time. I interviewed there on early february and until now I have not receive any offer letter from them. I did asked few staff there, the process can take more than one month plus. Need to wait patiently. Pray the best for me to receive the offer letter in near time as I have been waiting for one month.
Interview questions [1]
Question 1
Tell me about yourself. What you know about this position?
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview