Candidates applying for Customer Service Advisor roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Advisor according to 1 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
The process took 2 weeks. I interviewed at HSBC (Glasgow, Scotland)
Interview
Application through online portal, there was a telephone call from team assessing the eligibility criteria followed by value based assessment which is simple and an interview scheduled at the office.
Interview questions [1]
Question 1
Experience, Why interested in the role , How do you keep motivated with work, Competency questions based on How to build quick rapport with customers, how do you multitask, How do you react when you had to say 'no' at work, how did you go over and beyond for a customer ?
Followed by two script reading scenarios for customer service.
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?