I applied through an employee referral. The process took 4 weeks. I interviewed at HUB International (South Bend, IN) in Jan 2022
Interview
Three interviews total. First two interviews were with two employees. Last interview was with EVP of company. Background check took a long while. After third interview, an offer was made.
I applied through an employee referral. I interviewed at HUB International
Interview
It was pretty straight forward and streamlined. I had two calls and one meeting in the office before receiving my offer. The questions were standard interview questions with no real surprises,
Interview questions [1]
Question 1
Explain Claims made and occurrence forms as if talking to a client/insured.
I applied online. I interviewed at HUB International (Milwaukee, WI) in Jun 2026
Interview
I first met with the Recruiter, then HR, then Manager. They were all virtual meetings and pretty casual with many questions and conversations. I wasn't nervous at all with any of them.
I applied through an employee referral. I interviewed at HUB International (Grand Rapids, MI) in Jun 2026
Interview
Process consisted of three remote interviews.
The initial interview was over the phone and was very conversational. Many of the questions were based around general knowledge of the insurance industry, personal experiences, and specific background/skillset.
The proceeding second and third interview were live remote via Microsoft Teams. These interviews were mostly focused on expectations from HUB and the workplace culture.
All in all, the interview process was smooth!
Interview questions [1]
Question 1
Describe a situation where you showed exceptional determination within the workplace; how did you move forward through a difficult situation?
Customer Service Representative (CSR) applicants have rated the interview process at HUB International with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 94% positive. To compare, the company-average is 93.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 20 days to get hired, when considering 172 user submitted interviews for this role. To compare, the hiring process at HUB International overall takes an average of 25 days.
Common stages of the interview process at HUB International as a Customer Service Representative (CSR) according to 172 Glassdoor interviews include:
Phone interview: 22%
Background check: 21%
One on one interview: 17%
Personality test: 11%
Group panel interview: 11%
Skills test: 10%
Drug test: 3%
Presentation: 2%
IQ intelligence test: 2%
Other: 1%
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