Senior Customer Service Representative applicants have rated the interview process at HUB International with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 93.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 9 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at HUB International overall takes an average of 25 days.
Common stages of the interview process at HUB International as a Senior Customer Service Representative according to 10 Glassdoor interviews include:
Phone interview: 22%
Group panel interview: 17%
Background check: 17%
One on one interview: 17%
Skills test: 8%
Presentation: 6%
Drug test: 6%
Other: 3%
Personality test: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at HUB International in Dec 2022
Interview
The interview process was a great experience! Jayme was so helpful and answered any question I had. I was so nervous for my interview with the managers since it was over teams and wasn't sure what to expect. The interview with the managers was so fun and the conversation was great. They made me feel very comfortable!
I applied through a recruiter. I interviewed at HUB International (Downers Grove, IL) in Apr 2025
Interview
I interviewed with the hiring manager and support staff for a total of three interviews. Discussed the organization, department, role and responsibilities, goals, along with the role requirements. Discussed team structure, dynamics, types of client inquiries, engagement.
Interview questions [1]
Question 1
During the interview, I was asked how I prioritize when there are competing priorities.
I applied through a recruiter. I interviewed at HUB International in Aug 2024
Interview
I had a wonderful interview process, everyone was incredibly nice and answered any question I had. HUB provided all the information to the position I was interviewing for along with additional information for the furtherance of my career at HUB International.
Interview questions [1]
Question 1
They asked for my knowledge of commercial insurance and what my day to day process looks like.
I applied online. The process took 1 week. I interviewed at HUB International (Peoria, IL) in May 2023
Interview
The managers were incredibly professional and did a great job of making me feel comfortable throughout the interview process. They also clearly explained the next steps after the interview so I could properly prepare. The entire team at HUB has been wonderful to interact with.