First was a phone interview. Paul in HR was super nice. Then was a face to face interview with the HR Director. The hours in the job description turned out to be more nights and weekends than were posted online. The office seemed very diverse, had a nice break room/tv room.. The woman working reception was very nice too. I have a feeling that the turn over was high and the employees didn't generally seem happy, at least not on the collection floor. The entire interview was about my job history and not my qualifications.