I applied online. The process took 3 days. I interviewed at Hawaiian Airlines (New York, NY) in Sep 2017
Interview
This was a 3 day process with each interview maxing at 1-2 hours.
Timeline:
Applied - 9/9/2017
Invited to Panel - 10/6/2017
Panel Interview - 10/29/2017 at Hawaiian Airlines Corporate Headquarters
Group Interview - 11/2/2017 at Neal S. Blaisdell Center
Final Interview - 11/14/2017 at Hawaiian Airlines Corporate Headquarters
The Panel interview at about 2000+ - I arrived a little over an hour early where my appointment was at 7:45, so this gave me the opportunity to chat with others. At this time we were to receive our name tags/group numbers and wait until they brought us in to be measured. We were to be able to reach 82" allowing us to tip toe. They also took this time to ask questions in regards to any visible tattoos any piercings etc. Then we were gathered into the cafeteria where we were to sit with our groups and then escorted to a room that had 3 interviewers. We sat directly in front of them where they were seated at a table with multiple cards faced down in 2 rows. We were asked 3 questions with 1-2 minutes to answer each depending on the question. The last thing they had us do was read an announcement.
Group Interview at about 700+-
At arrival we were to check in and pick up our name tags, then gathered into a room of 80, where were sectioned off into groups of 20. We were escorted to a room where we sat in a semi circle with many more interviewers(6+) We were to answer the scenario question card in 2 minutes handed to us and unable to read the card until our turn. We were then sectioned off into smaller groups where we were given a piece of paper to list order of importance in a made up scenario on an airplane. We were given 5 minutes to do it ourselves, and 5 minutes to do it with our group and then each read allowed our answers.
Final Interview at 300+-
1 v. 2 Questions in regards to showing my commitment to customer service, showing my commitment to staying w/the company. Questions about Hawaii. Everyones experience was different in this phase.
Interview questions [3]
Question 1
Give an example of a time you provided great customer service?
What would you do in a situation when a passenger is complaining that it is cold but the passenger next to them is telling the other passenger to get over it.
It was very professional and nice. You do a one on one then group then another one on one. For the group, you get and individual scenario then a group scenario where you work together.
Interview questions [1]
Question 1
What was a time you had to handle a difficult customer.
I applied online. I interviewed at Hawaiian Airlines
Interview
the whole process was a 3-step process. The first was a group Zoom interview, with a few questions and timed answer (now with Alaska Air merge, it is a recorded process). Next was an in-person group interview, you measure height and reach, break off in groups, and speak in front of a panel. Finally, individual interview, but I did not get that far.
Korean language qualify position has test through lap top computer. It was quite tough and wasn’t easy to pass. They ask everything such as politics, economics, religion and events. It took more than 30-40 minutes and weren’t able to mix any English vocabularies.
Interview questions [1]
Question 1
Describe your church building structure.
How do you think about current president’s policy in Korea.
Flight Attendant applicants have rated the interview process at Hawaiian Airlines with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 66.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 26 days to get hired, when considering 110 user submitted interviews for this role. To compare, the hiring process at Hawaiian Airlines overall takes an average of 31 days.
Common stages of the interview process at Hawaiian Airlines as a Flight Attendant according to 110 Glassdoor interviews include:
Group panel interview: 40%
One on one interview: 11%
Presentation: 8%
Background check: 7%
Skills test: 7%
Drug test: 6%
Other: 6%
Phone interview: 5%
IQ intelligence test: 5%
Personality test: 4%
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