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      Customer Success Interview

      May 29, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Headspace

      Interview

      Initial screening - then was ghosted completely despite emailing for an update - really negative experience of a so called mental health company. At least have the courtesy to let people know if you are not moving forward with them .

      Interview questions [1]

      Question 1

      Was asked to talk through relevant experience
      Answer question
      1

      Other Customer Success Interview Reviews for Headspace

      Customer Success Interview

      Feb 12, 2019
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      The process took 3 weeks. I interviewed at Headspace (San Francisco, CA) in Jan 2019

      Interview

      I was very disappointed with my experience interviewing at Headspace. Both times I spoke to the recruiter she was more than 10 minutes late and blamed it on being in a meeting. This seems to be a theme with every tech company. It’s is completely unprofessional and makes for a poor candidate experience. To be fair, she did call me to deliver the rejection over the phone rather than a simple email. I read negative reviews online so was a bit apprehensive about the company culture despite being a huge fan of the product. I heard that they lacked diversity and had a “cultish” attitude, which turned out to be true. I interviewed with 4 women, who came off as negative, petty, exclusive, and unprofessional. One told me they were “very protective of who they let join the team.” When I asked one of them why the director of her team was no longer at the company after having worked at Headspace such a short time, she proceeded to berate her former boss, saying that she was a bad person and highlighting her character flaws with surprising details. I thought this was wildly unprofessional. Even if I had been offered the role, I would’ve said no based on the attitude of the interviewers and my perception of their team culture.

      Interview questions [1]

      Question 1

      Why are you interested in the role?
      Answer question
      12
      avatar
      Headspace response
      7y
      We're so sorry you had a negative experience interviewing with us -- this definitely doesn't align with our values or mission as an organization. Your experience seems very out-of-character for our interviewing team. We take your feedback seriously and will follow-up on that internally as a matter of priority. We apologize that meeting a few of our employees gave you the impression that we don't take diversity seriously. Our commitment to diversity and inclusion is part of who we are. In fact, 60% of our executive team and 50% of our overall employee population are of a diverse makeup. We agree that there is always room for improvement, but it's one of our top priorities to continually create a work environment that is reflective of both our global consumer base and the world we live in. We truly appreciate that you've taken the time to share your feedback, and would love to connect with you personally. If you're open to it, please reach out to talent@headspace.com.