I applied online. The process took 4 weeks. I interviewed at HealthStream in Mar 2024
Interview
I had three separate interviews over a spand of a month and did not hear back after the final interview. I waited a week before emailing the recruiter who told me they were not going with my application, but had been waiting on another position. I don't believe this is true, they just could not give the common respect to email me a rejection letter. I would say after a week if you don't hear back, you did not get the job, they do not respect your time. One did not show up and another was late so don't expect a quick process.
Interview questions [1]
Question 1
Do you know what credential means and the process for checking a doctor license?
I applied through an employee referral. The process took 1 week. I interviewed at HealthStream (Nashville, TN) in Aug 2023
Interview
The recruiter was very prompt after I submitted my application and scheduled a screening interview for the next day. He communicated that he will set up a meeting with the assistant manager of the support team for the next week since we had the screening on a Friday. I had a call with the assistant manager on Monday and I went on to the second interview with the lead manager and an engineer from another team on Tuesday. Everyone was very friendly and personable from all the interviews. My start date didn't align so I ended up not going further in the interview process.
Interview questions [1]
Question 1
What was a moment when you experienced great customer service from a technical supporter? Why were they great?
I applied online. The process took 2 weeks. I interviewed at HealthStream in Dec 2022
Interview
I had a wonderful experience! The HR recruiter was well informed and encouraged me all throughout the interview process. I had two interviews total- both scheduled at a speedy pace!
Interview questions [1]
Question 1
How do you balance a work life/ home life balance while being remote?
Customer Support Specialist applicants have rated the interview process at HealthStream with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 52.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 17 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at HealthStream overall takes an average of 18 days.
Common stages of the interview process at HealthStream as a Customer Support Specialist according to 3 Glassdoor interviews include:
Group panel interview: 30%
Phone interview: 30%
One on one interview: 20%
Drug test: 10%
Background check: 10%
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