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      Helium 10 interviews FAQs

      • Candidates applying for Customer Support Specialist roles take an average of 4 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Helium 10 overall takes an average of 15 days.
      • Common stages of the interview process at Helium 10 as a Customer Support Specialist according to 1 Glassdoor interviews include:

        One on one interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(4) ;
        2. Senior Software Engineer(3) ;
        3. Account Executive(2) ;
        4. Graphic Designer(2) ;
        5. Manager(2) ;
        6. Marketing(2) ;
        7. Product Designer(2) ;
        8. Product Marketing Manager(2) .


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      Customer Support Specialist Interview

      Dec 14, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 days. I interviewed at Helium 10 in Dec 2021

      Interview

      Honestly, this process was one of the most strange, convoluted, and straight up backwards interviews I have ever experienced. A zoom call was setup via email, when I arrived in the meeting, I was told it was a 15 minute time slot for me to ask questions. I was hardly told about the position to start. I was not asked about my experience, the floor was left completely open for me to take charge and I was not prepared for this. It is not a traditional interview. You will be expected to take 15 minutes to just ask questions about the role. It did not feel like a back and forth conversation, I hardly knew what to say. The interviewer's answers to my questions were short and not very helpful to help me learn about how the company operates, what it is, what the role entails, or anything of that nature. When I asked about what the culture was like I got an answer something like "This company gives a real sense of ownership! The culture is empowering! Management!" And it really gave me weird and toxic work culture vibes. I was not asked any interview questions I was even remotely prepared to answer, I felt like it was just to see how I cracked under pressure. I didn't feel like this interview was fair or structured in a way that made sense. Take my advice, apply somewhere else, this company seems bonkers lol

      Interview questions [1]

      Question 1

      The only question I was asked at ALL: " what are your salary expectations?" **I was met with a very surprised reaction from my interview, seeming as though I valued my worth too high** for the record, I asked for 65k/yr lol They will expect YOU to ask all the questions. Be prepared for unhelpful and seemingly scripted answers.
      Answer question
      4
      avatar
      Helium 10 response
      4y
      While we’re sorry to hear this about your experience interviewing with Helium 10, we thank you for taking the time to provide your feedback. We are a fast-growing company, and our recruiting processes are constantly changing. Thanks to feedback like yours, we’ll be able to improve our processes to ensure a more positive candidate experience. We encourage you to apply again in the future and witness the improvements for yourself! Wherever your job search may take you, we wish you the best.