The interview process was short, from applying to the job offer it took around 10 days. I applied online and was then asked to complete an online role play questionnaire, which lasted 10 minutes. Questions consisted mainly of customer scenarios, where you'd have to reply directly to a customer's email, these were generally issues you had to resolve. After this I was contacted for a telephone interview which was a short chat to understand more about my reasons for wanting to join the company etc. I was then invited for a face to face interview the next day. During the face to face interview I was asked again about why I'd like to join, what attracted me to the job and some questions about how I've dealt with customer service situations in the past, as well as some role play scenarios again, I was also asked a couple of questions regarding my personality which was nice.