Customer Service Representative applicants have rated the interview process at Henry Ford Health with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 69.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 35 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Henry Ford Health overall takes an average of 24 days.
Common stages of the interview process at Henry Ford Health as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 21%
Drug test: 16%
One on one interview: 16%
Group panel interview: 11%
Skills test: 11%
Presentation: 11%
Background check: 5%
IQ intelligence test: 5%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Henry Ford Health (Detroit, MI) in Oct 2012
Interview
The interview went GREAT, I felt like i meet all the job requirements. I was interviewed by two managers. Still waiting to receive a call back. They told me in the interview I would know something by next week.
Interview questions [1]
Question 1
There really weren't any difficult questions. I learned that if you just keep talking then it will be less questions that they ask.
I applied through an employee referral. The process took 2 months. I interviewed at Henry Ford Health (Dearborn, MI)
Interview
Answered a few questions on prior medical terminology and experience with customer service. Discussed expectations for future growth and the type of patient care to be seen. Phone interview followed by an in-person interview.
Interview questions [1]
Question 1
Do you have any prior experience with using an EMR software?
The interview process was smooth. To the point and your average interview. I interviewed for a few departments and the exerience was about the same. I would not recommend this place for an entry level job because they dont have competitive pay
Not very difficult. A few job related questions about your personality and how you would handle certain situations. Overall a pretty smooth interview process start to finish. Heard back within 3 weeks.