Customer Service Representative (CSR) applicants have rated the interview process at Hertz with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 56.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 16 days to get hired, when considering 47 user submitted interviews for this role. To compare, the hiring process at Hertz overall takes an average of 17 days.
Common stages of the interview process at Hertz as a Customer Service Representative (CSR) according to 47 Glassdoor interviews include:
One on one interview: 23%
Drug test: 17%
Phone interview: 15%
Background check: 14%
Skills test: 12%
Personality test: 5%
Presentation: 5%
Other: 3%
IQ intelligence test: 3%
Group panel interview: 2%
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I applied online. The process took 2 months. I interviewed at Hertz (Los Angeles, CA) in Apr 2018
Interview
Very easy. Nice people. Comfortable atmosphere. Clean. Welcoming. Look forward to hearing more from them about job priorities in the future. No relocation offered but lots of jobs available in most markets.
Scheduled online, meet with manager and hired within a week, this was 2022. pretty basic interview, started off as a transporter then bumped up to CSR within 6 months. Nothing anyone can't handle, fairly simple job, you have your good days & bad days.
Lengthy, unprofessional, waste of time, needed to send confidential information over email which could be easily assumed as a scam, spent a lot of time but declined offer in the end
Interview questions [1]
Question 1
Customer service experience and how to solve problems
Very lengthy process. May have to reach out to recruiters to find out status. Three part interview that will last over 1 month possibly. Not much room for salary negotiations unless position has been open for lengthy period.