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Thank you for sharing this very important feedback. We are deeply sorry that you had a negative experience and would love to continue the conversation if you are interested. We highly encourage you to reach out directly to the Talent team if you have any lingering questions about your application.
It is always our goal to respond to every candidate and be respectful of the time and energy you place into the interview process. We recognize how stressful this process can be for candidates. While we often discuss timeline in first interviews, certain interview processes can stretch out as staffing needs change or when the school is not yet open. It sounds like the challenge in your situation was that you were interested in New York locations that had changing leadership needs mid-school year. This is no excuse for falling short on our commitment to follow up and keep you well-informed and we feel just awful that you were left feeling frustrated and uncertain.
Our goal is always to provide the most positive interview experience we can. Sometimes, despite our best efforts, we fall short when our school talent needs do not perfectly align with the timeline for each candidate. We truly appreciate your feedback and will diligently work on improving our hiring processes and communication.