The phone interview was just what you would expect. They let you know they have received and reviewed your electronic resume and application;the basic questions of how long you've worked in the insurance industry, types of situations typically handled, ability to close and so forth. Then the phone interviewer tells you you've been selected to move on to the assessment testing and they schedule an appointment with you and you are told the assessment will take about 3 hours. On the day of the test a few other people will also be scheduled at the same time. You will be seated in the waiting room for about a half hour then the receptionist will come over and tell you that the test administrator is running late. In an hour the administrator still has not arrived but the office manager that couldn't give the test is now having you go to a cubicle to begin the tests. Hhhmmmm a little game playing here? While you take the tests the office workers congregate in the cubicle beside you and talk, very distracting and disrespectful. When I finished my test I looked at the clock and exactly 3 hours had passed, I knew at that time if I were offered to move on to the next step I would be turning them down because I don't want to work for a company that has a need to make-up bogus scenarios to see how people will react. I'll just keep the job I have.